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Test Campaign - Optout

matt hodges

Hello community,

I'm facing an issue which I'm wondering if someone can help. I'm running a test with a campaign that I created. When I click on the 'Send Test', the campaign is sent to the Target List, but for some reason, as soon as the email is sent. It's marked as 'Opt-out' without the user interacting with it. I checked the admin panel and I confirm that the option "Opt-out new email addresses by default" is unchecked.

Can someone please help?

Thanks

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  • 0

    Hi  ,

    For the records in your target list, have you checked them to ensure their primary email address is not flagged as opted out?

    Chris

    Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year

  • 0 in reply to Chris Raffle

    Hi Chris,

    Thank you so much for your message. They are not flagged as opted out, the thing is, as soon as the email is sent it flags the emails as opt out without the user ever interacting with the link.

    Thanks

  • 0 in reply to matt hodges

    Hi  ,

    Based on your screenshot, there is also a record of a viewed message which is odd since it shows 2 opted out messages and 2 messages sent. Is that message view performed by a user with a matching email address to either of your test recipients?

    What happens if you create a new campaign and send it to the test target list? 

    Chris

    Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year

  • 0 in reply to Chris Raffle

    Hi  ,

    Yes, I have access to the two mailboxes. But as soon as the message is sent, the 'Opt out' is also triggered for some reason. I received the email in both mailboxes but I just opened it in one email.

    I created different lists with different email addresses, but the result is always the same.

    I tried checking processes, workflows and packages that were installed, but I couldn't find anything that could be causing the trigger of the 'opt-out'.

    Thanks

  • 0 in reply to matt hodges

    Hi Matt, do you have a target list with type suppression List linked to your campaign ? If you do and the 2 email addresses are in there, you need to remove them from there. 

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  • 0 in reply to matt hodges

    Hi Matt, do you have a target list with type suppression List linked to your campaign ? If you do and the 2 email addresses are in there, you need to remove them from there. 

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