Hello community,
I'm facing an issue which I'm wondering if someone can help. I'm running a test with a campaign that I created. When I click on the 'Send Test', the campaign is sent to the Target List, but for some reason, as soon as the email is sent. It's marked as 'Opt-out' without the user interacting with it. I checked the admin panel and I confirm that the option "Opt-out new email addresses by default" is unchecked.
Can someone please help?
Thanks
Hi matt hodges ,
For the records in your target list, have you checked them to ensure their primary email address is not flagged as opted out?
Chris
Hi matt hodges ,
Based on your screenshot, there is also a record of a viewed message which is odd since it shows 2 opted out messages and 2 messages sent. Is that message view performed by a user with a matching email address to either of your test recipients?
What happens if you create a new campaign and send it to the test target list?
Chris
