Follow up date field not populating

One of my users is attempting to populate a next contact date field that is set up as a date field. When they click on the calendar icon that appears in the field they see the calendar and select a date but then the date doesn't actually populate the field. This is a new user with the same generic set up as other users in their group. Other experienced users have done a side by side with him to make sure he is doing this correctly. I have also been able to recreate the issue when impersonating his log in. No one else is having these issues. Any ideas what could be causing this?

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  • Hey Zach!

    We discussed this in your case but I wanted to throw out the fix in case anyone else stumbles upon this post and is running into a similar problem. 

    This is caused by a corruption in the User Preferences. To fix this issue for a particular user, they would need to go to their Profile by going to the top right menu. Then on their profile page, click on the dropdown arrow next to Edit and select "Reset User Preferences". Then have them clear their cache/cookies from all time, restart the browser, and login to test. Here are the instructions for clearing the cache/cookies for the different browsers:

    https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Clearing_Browser_Cache/


    Hope this helps someone in the future!

    - casey

Reply
  • Hey Zach!

    We discussed this in your case but I wanted to throw out the fix in case anyone else stumbles upon this post and is running into a similar problem. 

    This is caused by a corruption in the User Preferences. To fix this issue for a particular user, they would need to go to their Profile by going to the top right menu. Then on their profile page, click on the dropdown arrow next to Edit and select "Reset User Preferences". Then have them clear their cache/cookies from all time, restart the browser, and login to test. Here are the instructions for clearing the cache/cookies for the different browsers:

    https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Clearing_Browser_Cache/


    Hope this helps someone in the future!

    - casey

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