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Follow up date field not populating

Zach Gonzalez

One of my users is attempting to populate a next contact date field that is set up as a date field. When they click on the calendar icon that appears in the field they see the calendar and select a date but then the date doesn't actually populate the field. This is a new user with the same generic set up as other users in their group. Other experienced users have done a side by side with him to make sure he is doing this correctly. I have also been able to recreate the issue when impersonating his log in. No one else is having these issues. Any ideas what could be causing this?

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  • 0 Sugar Employee Badge

    Zach,

    Thanks for posting the issue here and letting us know that one of your users is experiencing issues with updating a date field where other users are able to update this field.

    I believe that the best approach here is for you to submit a ticket to support directly that includes the details, such as: affected user name, field name, and a link to the affected contact record. Any screenshots of the issue will also be helpful.

    This will help us with diagnosing what the root cause may be for this user.

    You can submit a ticket to support either by logging a case directly in the support portal or by emailing support@sugarcrm.com. 


    Thanks! We look forward to receiving the details.

    Lori

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  • 0 Sugar Employee Badge

    Zach,

    Thanks for posting the issue here and letting us know that one of your users is experiencing issues with updating a date field where other users are able to update this field.

    I believe that the best approach here is for you to submit a ticket to support directly that includes the details, such as: affected user name, field name, and a link to the affected contact record. Any screenshots of the issue will also be helpful.

    This will help us with diagnosing what the root cause may be for this user.

    You can submit a ticket to support either by logging a case directly in the support portal or by emailing support@sugarcrm.com. 


    Thanks! We look forward to receiving the details.

    Lori

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