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Process Email - Date Format

Riley Long

Hello! 

We have a series of Process Email Templates that run via a Process Definition, and are bumping into formatting issues with a Date field. 

When the process runs, the first email executes with the appropriate format (Month/Day/Year). 

All subsequent emails in the process execute with a different format (Year - Month - Day).  


The global date settings are set to month/day/year. My personal account settings are saved the same way too .. month/day/year. 



Any tips on how we can get dates to format consistently across our templates? 


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    Hi  ,

    The date format is dependent on the user running the process. The first email alert is inheriting the format of the user that triggered the process. The subsequent emails are going to be using the date format of the admin user running the follow on checks. Unless you have the user disabled, it should be the user with an ID of '1'. Go to that user and change their date and time format to match your preferences.

    Chris

    Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year

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  • 0

    Hi  ,

    The date format is dependent on the user running the process. The first email alert is inheriting the format of the user that triggered the process. The subsequent emails are going to be using the date format of the admin user running the follow on checks. Unless you have the user disabled, it should be the user with an ID of '1'. Go to that user and change their date and time format to match your preferences.

    Chris

    Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year

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