SugarCRM v14 Timeline Dashlet on custom module (and others) do not provide the options to create (+)

Hi Sheldon Pereira ,

I thought that this might be related to whether the module has the 'Activities' relationship established, but that doesn't appear to be the case. In my test, I deployed a custom module, added the 'Activities' relationship, and then enabled the activities-based modules in the Timeline configuration. When I first went to the record view of the new module, the Timeline dashlet was already in the intelligence pane. It had 'create' options for the enabled activities modules, but clicking them did nothing. The Timeline dashlet also was in a persistent loading state. Once I removed and re-added the dashlet, it loaded information but there was no longer a create option. 

I recommend raising a case with Sugar Support. It seems like this is a likely defect.

Chris

Hi Chris,

Hope you've been well.

Thank you for your kind and prompt help with this. Have submitted a case with Sugar Support.

Hoping to hear back soon.

Regards,

Sheldon

Hi Sheldon Pereira ,

Thank you for submitting that case to our support team. I wanted to follow up here in case anyone else is experiencing this and note that this was determined to be a product issue which can be viewed at https://portal.sugarondemand.com/#supp_Bugs/95531. If anyone else experiences this, please submit a case to our support team referencing this issue number so that we can track those affected and prioritize accordingly. 

Thanks for bringing this up and hopefully it can be reviewed and fixed in an upcoming release of Sugar. 

Thank you,

Alex

Hi Sheldon Pereira ,

Thank you for submitting that case to our support team. I wanted to follow up here in case anyone else is experiencing this and note that this was determined to be a product issue which can be viewed at https://portal.sugarondemand.com/#supp_Bugs/95531. If anyone else experiences this, please submit a case to our support team referencing this issue number so that we can track those affected and prioritize accordingly. 

Thanks for bringing this up and hopefully it can be reviewed and fixed in an upcoming release of Sugar. 

Thank you,

Alex

Hi Alex,

Thank you for that. This is done.

Regards,
Sheldon