Emailing platform based in Europe and alternative to Mailchimp?

Hello,
One of our customers has been using Mailchimp + SugarChimp happily for a few years. However, their legal team is worried about the fact that Mailchimp is US-based and that there is currently no aceptable equivalent to the privacy shield. 

Since Sugar Market would be wayyy overkill, I've looked around but could not find a EU-based solution that has a Sugar connector. Well there is Hubspot but that would be a buit risky. I've looked at Sarbacane, Brevo / Sendibnblue and Mailjet, but they all rely on Zapier wich is 1) US-based and 2) priced per call, so not too predictable in terms of costs. 

Developing an integration is of course possible, but would be hardly profitable for a single small customer. Especially including the maintenance. 

What do your small/medium customers use for basic email campaigns? 

Best regards,

Damien

Parents
  • Hi Damien,

    Here is our experience of solution delivery - without advertising the specific mailing service of many available in the EU: our small customers are usually ok with putting the target list into an emailing tool with manual import (firstname+email address) and setup messages in the tool for running really basic campaigns. At the same time, what they usually are interested in, is closing the loop with on-time reactions on events that are collected by the marketing tool.

    We close that gap by setting up the emailing tool to send over utility emails with the structured body as a notification to SNIP service on an event originating in the emailing tool (mostly events of the "website pages were visited" by the addressee or "form X were submitted" - clicks are rarely of interest these days).

    Then we set up Sugar to a) automatically parse the body of the utility email on that email is auto-archived by SNIP service and b) display the event in the corresponding record's timeline in Sugar.

    It takes about 5-7 hours of our profservices to configure and testout custom body parsing and data population into Sugar to the Account/Contact/Lead record's timeline with LogicBuilder from scratch, however, we usually reuse what we already have and maybe only slightly adjust it in LogicBuilder  - the approach is generic and works for all the emailing services that allow sending structured notifications about emailingsystem-originated events as utility emails.

    Best Regards,
    Dmytro Chupylka

    integroscrm.com
    We make work in Sugar CRM system faster, more convenient and efficient

Reply
  • Hi Damien,

    Here is our experience of solution delivery - without advertising the specific mailing service of many available in the EU: our small customers are usually ok with putting the target list into an emailing tool with manual import (firstname+email address) and setup messages in the tool for running really basic campaigns. At the same time, what they usually are interested in, is closing the loop with on-time reactions on events that are collected by the marketing tool.

    We close that gap by setting up the emailing tool to send over utility emails with the structured body as a notification to SNIP service on an event originating in the emailing tool (mostly events of the "website pages were visited" by the addressee or "form X were submitted" - clicks are rarely of interest these days).

    Then we set up Sugar to a) automatically parse the body of the utility email on that email is auto-archived by SNIP service and b) display the event in the corresponding record's timeline in Sugar.

    It takes about 5-7 hours of our profservices to configure and testout custom body parsing and data population into Sugar to the Account/Contact/Lead record's timeline with LogicBuilder from scratch, however, we usually reuse what we already have and maybe only slightly adjust it in LogicBuilder  - the approach is generic and works for all the emailing services that allow sending structured notifications about emailingsystem-originated events as utility emails.

    Best Regards,
    Dmytro Chupylka

    integroscrm.com
    We make work in Sugar CRM system faster, more convenient and efficient

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