Action Button - Email Templates with attachments

We have different Action Buttons in one of our modules and when a user clicks it triggers the email builder with a predefined email template. In those email templates we have attachments. However, when one of our users clicks on the action button the email template comes up but the attachments are not following.
If we use the email module and choose the template the attachments follow.

Is there a limitation to the action button, that attachments don't follow? Anyone else who has this issue and a work-around for it?

Parents

0 Francesc Del Moral Farrarons over 1 year ago

Hi Jan-Frederic Buss ,

unfortunately this has been documented as a known issue ( https://portal.sugarondemand.com/#supp_Bugs/89858 ) and there is no work-around at this moment.

If this is causing a major impact, I would recommend opening a support case and let them know so this issue can be prioritised.

Hope this helps.

Best,

Francesc

Reply

0 Francesc Del Moral Farrarons over 1 year ago

Hi Jan-Frederic Buss ,

unfortunately this has been documented as a known issue ( https://portal.sugarondemand.com/#supp_Bugs/89858 ) and there is no work-around at this moment.

If this is causing a major impact, I would recommend opening a support case and let them know so this issue can be prioritised.

Hope this helps.

Best,

Francesc

Children

0 Norm Bonenfant over 1 year ago in reply to Francesc Del Moral Farrarons

I would love to understand how releases like what 14 seem to be, are just a copy/paste of the previous round of updates and enhancements, once again stating that reports are streamlined, action buttons enhanced, etc making it seem like big changes when stuff like this have been sitting around for 2 YEARS!!!

Stop enhancing the little things and focus on the problems and stop making enhancements from previous rounds seem like new updates!