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Enterprise & Sell Answers & Best Practices Last Activity Date : does not respond to Outlook sync'd mails ?

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Last Activity Date : does not respond to Outlook sync'd mails ?

Hugo Geyskens 2 months ago

Hi all,

For Leads and some other fields, SugarCRM provides a last activity (date) field.

When using the Sugar mail function , this field indeed will update if you send a mail.

However, if you use the 'external mail' (f.i. in our case Outlook), this date does NOT seem to react if you send a mail.

Two questions :

1. Is this 'working as designed' to NOT respond when sending mail via an external mail client ?

2. Will the new connector solve this inconvenience ?

Thanks for any feedback,

Hugo

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0 Bud Hartley 2 months ago

Hi Hugo,

Long ago, I created fields for the Last Email and Last Call in the Accounts and Contacts Module. The issue was that it only updated when the Account or Contact record was updated.

On the Sugar Outfitters site I found a product that automatically updates the Last Email, Last Call, and Last Meeting with an additional Last Activity Field. I had a rough start with it, but it works like a charm now and I recommend it (and I DON'T get paid for the recommendation):

https://www.sugaroutfitters.com/addons/last-activity-dates

Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)
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0 Bud Hartley 2 months ago

Hi Hugo,

Long ago, I created fields for the Last Email and Last Call in the Accounts and Contacts Module. The issue was that it only updated when the Account or Contact record was updated.

On the Sugar Outfitters site I found a product that automatically updates the Last Email, Last Call, and Last Meeting with an additional Last Activity Field. I had a rough start with it, but it works like a charm now and I recommend it (and I DON'T get paid for the recommendation):

https://www.sugaroutfitters.com/addons/last-activity-dates

Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)
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