Hi
We have a sceanrio where a case is created from an inbound email to a group mailbox, an email is sent to a contact that has no relationship to the account.
Does anybody have an suggestions on how to save a copy of New Case Auto-Reply Template emails sent from a group mailbox when a new case is created.
Regards
Christopher Hart
Hi Christopher Hart ,
The only way to save a copy of the new case auto-reply email would be via custom coding. Are you looking to save a copy so you can audit when emails are sent to someone incorrectly?
The Sugar documentation states that the new case auto-reply should be sent to the sender of the email. If you have evidence of that not happening as expected, I recommend opening a case with Sugar Support rather than trying developing a way to create email records in Sugar for the auto-reply.
Chris
