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Enterprise off site hosting versus Sell in the cloud

Joseph McCann

We our a small company with 8 team members currently using Enterprise V12, which is hosted off site for us by a Sugar Partner.  We are looking at the possibility of moving to Sell hosted by Sugar and I would be interested to hear other's opinion of the two versions and the benefits for and against being hosted by Sugar.  Our current partner is offering us a support package if we move to the cloud would this be necessary?

Thanks in advance for all your responses.

Joe 

  • Hi ,

    Here are the top benefits I would consider of being on Sugar Sell in their cloud:

    • Features & Upgrades - Being in Sugar's cloud means you consume quarterly upgrades to get the latest features available. You no longer need to wait until the following spring to get a feature that will help your business be more successful today. 
    • Cost - There is no additional cost for Sugar to host your instance in the cloud. If you are hosting yourself or with a third party, there is going to be an additional cost to what you have to pay for your Sugar user licenses. 
    • Product Compatibility - Being in the cloud means you always clear the major hurdle of whether a certain product released by Sugar is accessible to you. New products and features from Sugar will always be cloud first with the potential to be available to on-site customers. 
    • Security - For the application and technical stack, you are assured to be kept on secure releases and updates in a timely fashion to ensure your data is safe. Sugar Cloud also has its own identity management service to streamline managing your users.

    With regards to a support package for the cloud, that value depends on what services you partner is offering you above and beyond what support you are entitled as a Sugar customer. I think that is a topic best to discuss with your partner. 

    Chris

    Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year

  • in reply to Chris Raffle

    HI Chris

    Thank you for taking the time, this is really useful.

    Joe 

  • Hi ,

    Adding to what Chris said: I would say, it also depends on how complex your business is and much customizing you expect, or more precisely if you want to be able to do certain things yourself/with the partner more quickly instead of being very much dependent on the Sugar support.

    If you don't think there will be heavier customizations or you don't need direct/indirect access to the code or data base yourself, then go with Cloud. If you want to be able to "work under hood" yourself (together with the partner, I suppose) or generally need more freedom e.g. regarding the question when doing the upgrade to a newer version, then an on-site (at your partner) hosted instance  would still be the way to go.

    But from what I'm reading, it sounds to me like Cloud is indeed more interesting for you. ;-)

    BR

    Julia