Hello, I would like to create a "combined" field on an opportunity module to track next steps changes. I was thinking of creating the following: 1. Text field Next Steps and adding a datetime field to it which will be automatically updated whenever a sales rep updates Next Steps field OR 2. Create a text field Next Steps, but with an option to add a new separate note (just as Email Field on Contacts - please see the screenshot) and adding a datetime to each of the new notes - this would be my preferred solution. To start with the second approach - do you know how to add a field that has an add (+) button next to it? Thanks! Ada

Hi Ada Option 1 can be easily implemented via custom date field + sugarLogic formula to update it whenever the text field is not empty and date field is empty. Option 2 may requires a subpanel create + a custom module to be rendered inside its. It is quite difficult to implement the strategy of the email field for another field. Whenever customers require something similar to the emails' behavior we suggest a subpanel create instead. They love the feature.

Hi Ada Napierala You can use existing functionality, 'view audit log' for this, just enable for the 'Next Steps' field in Studio. this will then track the before and after contents of that field, with date/time and user unless I've totally misunderstood your requirement?

Creating a field to track next steps on an opportunity

Ada Napierala over 2 years ago

Hello,

I would like to create a "combined" field on an opportunity module to track next steps changes. I was thinking of creating the following:

1. Text field Next Steps and adding a datetime field to it which will be automatically updated whenever a sales rep updates Next Steps field

2. Create a text field Next Steps, but with an option to add a new separate note (just as Email Field on Contacts - please see the screenshot) and adding a datetime to each of the new notes - this would be my preferred solution.

To start with the second approach - do you know how to add a field that has an add (+) button next to it?

Thanks!

Ada

Parents

0 Chris Raffle over 2 years ago

Hi Ada Napierala,

With regards to option 2, have you considered using the Comment Log field for this purpose? It's not clear from your description if the comment log feature where past entries are uneditable would be a benefit or a hindrance, but it does provide the ability to enter timestamped records so the entire history of 'next steps' would be visible.

With regards to the first option, if your main purpose is so that users viewing the opportunity know when it was last changed by someone, we have a plug-in, Upsert Last Modified By, that cleanly displays who and when the field was last changed.

Chris

Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year
Cancel
Vote Up +2 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Ada Napierala over 2 years ago in reply to Chris Raffle

Hi Chris Raffle

What do you mean by comment log field? I am only aware of Comment Log in as a dashlet, and I skeptical on using this because it's not reportable.

For the plug-in, it's interesting, I will explore it - thanks :)
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Reply

0 Ada Napierala over 2 years ago in reply to Chris Raffle

Hi Chris Raffle

What do you mean by comment log field? I am only aware of Comment Log in as a dashlet, and I skeptical on using this because it's not reportable.

For the plug-in, it's interesting, I will explore it - thanks :)
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Children

0 Chris Raffle over 2 years ago in reply to Ada Napierala

Hi Ada Napierala,

The Comment Log feature can be added to the record view layout of modules or used via the dashlet. If you go to the module's record view layout in Studio, you should see Comment Log as an available field to add if you do not already have it on the layout.

If reporting is a primary need for this use case, then André's solution is likely the most appropriate. Both the comment log feature and our Upsert Last Modified By plug-in leverage backend data that are not accessible through the standard reporting features. You could leverage Advanced Reports to get desired data from either of those solutions. Advanced Reports requires a foundational knowledge of Sugar's database structure for storing the appropriate data and writing database queries to target that data.

Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year
Cancel
Vote Up +2 Vote Down

Sign in to reply

Verify Answer

Cancel