Hi,
We currently use Enterprise v11.0.3 but we have found this bug. The system orphans related records when merging. Looking at the portal, this was identified in v7.8 (2017-02-17).
What is the status of this bug? It seems quite a significant issue, has anyone else noticed this?
Kind regards john
Status
New
Priority
High
Type
Defect
Sugar Edition
Found In Release
7.8.0.0
Fixed In Release
Product
Sugar (CRM application)
Resolution
Product Category
Merge Duplicates
Date Created - 2017-02-17 21:26
Private Bug
Date Modified
2022-04-12 22:01
Description
Steps to reproduce:
In Sugar 7.8.0.0
- Create two Accounts, Company A and Company B
- Create 5 Cases related to Company A
- Create 105 Cases related to Company B
- Merge Company B into Company A from Accounts listview
Expected results:
Post merge Company A has 110 related Cases.
Actual results:
Post merge Company A has less than 110 related Cases. In testing this was 94 but the number can vary.
Notes:
Looking at the cases table in the database reveals that the account_id field on the missing cases is NULLless
