We currently use Enterprise v11.0.3 but we have found this bug. The system orphans related records when merging. Looking at the portal, this was identified in v7.8 (2017-02-17).
What is the status of this bug? It seems quite a significant issue, has anyone else noticed this?
Kind regards john
Found In Release
Fixed In Release
Sugar (CRM application)
Date Created - 2017-02-17 21:26
Steps to reproduce:
In Sugar 126.96.36.199
- Create two Accounts, Company A and Company B
- Create 5 Cases related to Company A
- Create 105 Cases related to Company B
- Merge Company B into Company A from Accounts listview
Post merge Company A has 110 related Cases.
Post merge Company A has less than 110 related Cases. In testing this was 94 but the number can vary.
Looking at the cases table in the database reveals that the account_id field on the missing cases is NULLless