Hi,
We would like to set up a BPM that sends out a confirmation when a case is closed. If the customer answers to the confirmation email the case should be reopened. Due to that we need to add the case macro to the process email template. But it does not seem to work, see picture. The number does not update to the number of the case. Why not?
Regards,
Frida Yngve
Hi Frida Yngve,
The case macro syntax you are using is specific to how Sugar identifies case-related emails when they are received in the application. When using email templates in SugarBPM, you need to leverage field variables to create an email with the expected case macro format. Replace the case macro text in your template subject with the following:
[CASE:{::Cases::case_number::}]
