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Email body not showing in browser

Brian Kudera over 3 years ago

I switched to Firefox last week because the Reply option in Emails wasn't working with external email client in Chrome or Edge.

Now when I open emails from cases in Firefox, the body of the email doesn't show up at all.

Any ideas as to what I might be doing wrong?

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0 Björn Canales Pfisterer over 3 years ago

Hi Brian Kudera

this is a known issue with Firefox 80

85458: The body of the email does not display as expected when accessing Sugar via Firefox 80. As a workaround, open the Developer Tools console and refresh the page to view the email body.

Bests

Björn Canales Pfisterer

Technical Support Manager

provalida GmbH

-

https://www.provalida.de

support ( at ) provalida.de
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0 Brian Kudera over 3 years ago in reply to Björn Canales Pfisterer

Thanks for the reply! So there's defects with Chrome and Edge and Firefox. Is there a recommended browser that I should be using?
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0 Brian Kudera over 3 years ago in reply to Björn Canales Pfisterer

Thanks for the reply! So there's defects with Chrome and Edge and Firefox. Is there a recommended browser that I should be using?
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0 Björn Canales Pfisterer over 3 years ago in reply to Brian Kudera

I'm running firefox 93 and it is working fine with emails, so I recommend to update :-)

Bests

Björn Canales Pfisterer

Technical Support Manager

provalida GmbH

--

htps://www.provalida.de

support ( at ) provalida.de
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