I need to update the owner for about 2000 accounts. SugarCRM however sends a notification mail for each account that I change the owner for.
How can I change the owner for 2000 accounts without sending a notification mails tsunami to the new owner?
I need to update the owner for about 2000 accounts. SugarCRM however sends a notification mail for each account that I change the owner for.
How can I change the owner for 2000 accounts without sending a notification mails tsunami to the new owner?
You can disable it in the admin (see screenshot). So when you'r done with the change you can enable it again
I wouldn't kill all the emails, only disable the process that sends them. I have the same issue with one process when we have a territory change. I usually do the mass updates after hours so a "real" notice isn't missed.
Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)
One other thought - If you have the "notify on assignment" set for the user instead of a process that sends the email, just turn that off for them (it's probably cleaner, unless there are other notifications they should receive while you're doing the mass update.
Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)
Hi Hugo Geyskens,
As Bud Hartley suggested, you can just disable the "Email on Assignment" Option in the user profile for the specific user.
You can do this exercise when no one is using the system so that the user will not miss any notifications which are triggered for the assignment of any records in the other module.
Hope this information helps you.
Thanks and Regards,
Poojitha K
Thanks Jeroen for your reply, but I'm only a user admin, not a system admin. To option offered by Bud here below however is within my reach.
Bye now
Hugo
Thanks Bud, that's indeed for me the most feasible approach.
Another thought (somewhat more labour intensive though ;-) ) - I could temporarely replace the targeted new owners' email with my email and catch all the notification mails and channel them in a dedicated folder in Outlook via a mail-rule...? By doing so the occasional non-massupdate related notification mails would not get lost. After checking that folder , all notification mails of the mass update in that folder can then simply be deleted.
Is that a correct assumption ?
Thanks again for the above hint
;-)
Thank Poojltha
;-)
Hi Hugo,
Yes, diverting the email to yourself and filing then deleting them is an option. I'm one to avoid "extra" email traffic to my system and 2,000 emails couldn't be any fun. Assuming you have the field set for Auditing, you'd have the record of the change. Again, I'd do it off-hours so performance isn't impacted.
Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)