SugarCRM Pro still showing EmailTemplates BWC List view

Hi Francesca Shiekh

I just evaluated Email Templates module in our own CRM instance, which has being upgraded last month, and it is fully migrated to Sidecar.

Make sure you TRUNCATE TABLE metadata_cache, clear browser cache and rm -rf cache/* in a copy of production instance and try again. Perhaps it help.

Thank you for the suggestions André, unfortunately it didn't work, it's still redirecting to bwc.

Can you check if there are any customisations for that specific module? We had something similar once with the Quotes module. Turned out that in the custom / modules/<module>/clients/base/views/record.js someone forcecully redirected to bwc mode.

Hi Francesca, could you double-check if you are enabling BWC for that module:

support.sugarcrm.com/.../index.html

I checked, and BWC is not enabled.

Oddly, in my DEV environment it still shows BWC list view (but isBwcEnabled false) while in my TST environment it shows as Sidecar. Yet the code base is the same. 

I'll have to dig some more.

Hi Francesca Shiekh I have seems this before and I how I have fixed was a file on the records layout point to be set as bwc...

example. var/www/html/modules/Emails/clients/base/layouts/records

records.php was there and it was set to be bwc..