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Outlook 365 Configurations for Email Campaign Success

Michael Compisi

Does anybody have some good guidance on how best to configure Outlook 365 to support outbound email campaigns?  We are having some challenges in getting email campaigns out the door without triggering O365 shutdowns/flagging for suspicious behavior.  It seems as though our parameters within Sugar are set below (more conservative) than their recommended thresholds so it seems to be pointing to O365 configuration issues.  Any insight would be greatly appreciated.

Thanks.

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     we switched to Sugar Market last year, but for about two years we used the Sugar Sell campaigns. The config was a fair amount of trial and error with O365. Since then it looks like the added "Exchange Online" which I assume is O365 settings. We actually used a 3rd party SMTP service to get around the problems with O365 and Sugar.

    We did not receive emails into Sugar, only sent emails through campaigns.

    I'd be glad to show you how I configured it if you want to do a Zoom or something.

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  • 0 Sugar Employee Badge

     we switched to Sugar Market last year, but for about two years we used the Sugar Sell campaigns. The config was a fair amount of trial and error with O365. Since then it looks like the added "Exchange Online" which I assume is O365 settings. We actually used a 3rd party SMTP service to get around the problems with O365 and Sugar.

    We did not receive emails into Sugar, only sent emails through campaigns.

    I'd be glad to show you how I configured it if you want to do a Zoom or something.

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