Default outbound email adress

Hey! 

We have two different teams that are using to different outgoing email addresses. 

I would like to change the default outgoing email adress from the personal email adress to the green one. Is that possible? 

Shouldn't I be able to do the change here?

Parents
  • In later Sugar versions users can easily define the default outgoing email account:

    https://support.sugarcrm.com/Knowledge_Base/Installation_Upgrade/What_to_Expect_When_Upgrading_to_12.0/#Emails

    Emails

    The following 11.3.0 Emails behavior has changed in 12.0.x:

    Feature Sugar 11.3 Behavior Sugar 12.0 Behavior
    Favorite and Preferred Sending Accounts Users can favorite Outgoing Email Accounts to prioritize them in the "From" address field when composing an email. Favorite email accounts are in alphabetical order, followed by all other accounts in alphabetical order. Users can mark an account as a favorite and/or a "Preferred Sending Account" to prioritize the account in the "From" dropdown when composing an email. Accounts that are marked as favorites and preferred sending accounts are at the top of the list, followed by accounts that are marked as favorites in alphabetical order, followed by preferred sending accounts in alphabetical order, followed by all other accounts in alphabetical order.
Reply
  • In later Sugar versions users can easily define the default outgoing email account:

    https://support.sugarcrm.com/Knowledge_Base/Installation_Upgrade/What_to_Expect_When_Upgrading_to_12.0/#Emails

    Emails

    The following 11.3.0 Emails behavior has changed in 12.0.x:

    Feature Sugar 11.3 Behavior Sugar 12.0 Behavior
    Favorite and Preferred Sending Accounts Users can favorite Outgoing Email Accounts to prioritize them in the "From" address field when composing an email. Favorite email accounts are in alphabetical order, followed by all other accounts in alphabetical order. Users can mark an account as a favorite and/or a "Preferred Sending Account" to prioritize the account in the "From" dropdown when composing an email. Accounts that are marked as favorites and preferred sending accounts are at the top of the list, followed by accounts that are marked as favorites in alphabetical order, followed by preferred sending accounts in alphabetical order, followed by all other accounts in alphabetical order.
Children
No Data