Default outbound email adress

Hello Alexandra,

AFAIK, the user cannot set another default outbound email in that list.

Luckily, setting up Sugar is not limited to the simple admin interface - Sugar Admins and Partners can leverage platform configurability to deliver a better user experience for subscribers for their specific use cases - without hesitations and expecting extra attention from the overloaded vendor's devteam.

From the task description, I may conclude that the vast majority of emails that a particular user compiles should be sent from the specific email address.
That address differs from the first listed in "from" field and the user probably goes crazy been forced to change the value for almost every outbound message.

To deliver a better user experience for this customer, I may suggest the following configuring:
1) use the Studio no-code tool to add the text field to the User profile ("Force This Outbound Email"), so that the user could put the name of the most frequently used OutboundEmail in it - or leave it empty for out-of-the-box From selection.
2) employ the Logic Builder no-code tool to configure the automation that will substitute the OutboundEmail with the "Force This Outbound Email" value whenever Sugar send a composed message

Such proper configuring should make the Sugar platform do the following work:

8713.zzz4.mp4

Alexandra,
if this solution could work for your customer, please drop me a line - since I have access to the Logic Builder no-code tool and the configuration is ready - I can generate ready-to-install zip with a click and upload it here so that you could freely use it.
Please let me know

Btw, if you are curious about how to manipulate email parameters on the fly in Sugar and with no-coding - please zoom in the drawing then follow the white line to read:

Hey Dmytro Chupylka

I would love to try that and see if my cusotmer likes it. 

A will much appreciator if I could take part of the zip fil! 

Hi Alexandra Gabriel

Here is the zip file to install via Module Loader:
8816.ForceOutboundEmail1.zip

Prior to installing them, please do not forget to add "Force This Outbound Email" field to the Users module via Studio

Please drop a line here if this worked for your customer

Hi Alexandra Gabriel

Here is the zip file to install via Module Loader:
8816.ForceOutboundEmail1.zip

Prior to installing them, please do not forget to add "Force This Outbound Email" field to the Users module via Studio

Please drop a line here if this worked for your customer

Dmytro Chupylka

Hey!

Unfortunately this solution did not work for us, we have set a limit on our users not being allowed to send out emails via their private addresses. Which means that this function unfortunately does not become relevant to us at present.

But thanks you for the help! 

Hi Alexandra,

that solution might work in case the list of outbound email accounts available for the user consists of non-private addresses - have you had a chance to try?