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SugarCRM - Outlook 2013 - Freezing

Simon Smets

Some of our employees encounter Outlook freezing and eventually crashing if they attempt to close it.

If we leave outlook for a long period of time (About an hour) the following message pops up on screen.

After clicking OK, outlook starts to function again.

Has anyone had similar experience with this?

I've found this thread, but no answer has been provided.

Parents
  • 0

    Hello Simon,

    Can you share your Outlook Plugin logs? This may give us some clues as to what's wrong and find a solution.

    Kind Regards,

    Jason Smith

  • 0 in reply to Jason Smith

    Hi Jason,

    Are these in a specific directory or is this the verbose logging option under Advanced in Outlook?

    Those logs get stored in C:\Users\%USERNAME%\AppData\Local\Temp\outlook logging.

    I however do not know where Outlook stores Plugin logs.

    Kind regards,

    Simon

Reply
  • 0 in reply to Jason Smith

    Hi Jason,

    Are these in a specific directory or is this the verbose logging option under Advanced in Outlook?

    Those logs get stored in C:\Users\%USERNAME%\AppData\Local\Temp\outlook logging.

    I however do not know where Outlook stores Plugin logs.

    Kind regards,

    Simon

Children
  • 0 in reply to Simon Smets

    Hello Simon,

    If not mistaken, go to the Logging tab in Outlook Plugin's settings and it should have the full path to where the logs are kept. Alternatively, you could turn on verbose logging and provide the logs shown in the location provided above.

    Kind Regards,

    Jason Smith