SugarCRM - Outlook 2013 - Freezing

Some of our employees encounter Outlook freezing and eventually crashing if they attempt to close it.

If we leave outlook for a long period of time (About an hour) the following message pops up on screen.

After clicking OK, outlook starts to function again.

Has anyone had similar experience with this?

I've found this thread, but no answer has been provided.

Parents
  • Hello Simon,

    Can you share your Outlook Plugin logs? This may give us some clues as to what's wrong and find a solution.

    Kind Regards,

    Jason Smith

Reply
  • Hello Simon,

    Can you share your Outlook Plugin logs? This may give us some clues as to what's wrong and find a solution.

    Kind Regards,

    Jason Smith

Children
  • Hi Jason,

    Are these in a specific directory or is this the verbose logging option under Advanced in Outlook?

    Those logs get stored in C:\Users\%USERNAME%\AppData\Local\Temp\outlook logging.

    I however do not know where Outlook stores Plugin logs.

    Kind regards,

    Simon