Issue syncing meetings in outlook with Sugar Plug-in for Outlook 2013 32 Bit 2.1.0

I have recently updated to use Sugar Plug-in for Outlook 2013 32 Bit 2.1.0 for Microsoft Outlook 2013 . I have installed successfully and configured all settings in Outlook 2013. However, its seems I cannot sync any of my Appointments - the option is greyed out. According to the documentation, you only get this issue if you do not have the correct role to edit meetings in SugarCRM. I am an administrator on the Sugar instance (SugarCRM Professional, Version 7.5.0.1) so I have access to all modules.

Has anyone else had this issue?

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0 Alex Nassi over 8 years ago

Hi Monica,
Based on a case with our support team, it looks like this issue has been resolved by moving the Meetings module to the "Displayed Modules" section.
-Alex

Alex Nassi
Digital CX Operations Director
SugarCRM
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0 Christopher Hart over 2 years ago in reply to Alex Nassi

Hi Alex Nassi

I have an instance where the Appointments option is not visible under Synch to Sugar on Outlook.

When connecting using a different Sugar instance, the Appointments option does show (as seen below)

I have checked that the meetings module is visible and the user has ALL access for the meetings module in his profile.

https://sugarclub.sugarcrm.com/explore/help-forums/enterprise-professional/f/enterprise-professional-questions/5912/sugar-crm-outlook-plug-in-appointments-not-visible

I'd be grateful for any guidance?

Regards

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0 Christopher Hart over 2 years ago in reply to Alex Nassi

Hi Alex Nassi

I have an instance where the Appointments option is not visible under Synch to Sugar on Outlook.

When connecting using a different Sugar instance, the Appointments option does show (as seen below)

I have checked that the meetings module is visible and the user has ALL access for the meetings module in his profile.

https://sugarclub.sugarcrm.com/explore/help-forums/enterprise-professional/f/enterprise-professional-questions/5912/sugar-crm-outlook-plug-in-appointments-not-visible

I'd be grateful for any guidance?

Regards

.
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