"Server unavailable at the given URL" for Android app

Hi everybody,

I just installed SugarCRM (6.5.17 version) in this url http://sugarcrm.crm.move2.com.br and installed the Android app too.
I am trying to connect from my android but it is showing the message: "server unavailable at the given url".

I'd tried to put/remove http://, https://, unchecked the secure connection box etc and none of these worked.

Could you help me?

Regards...
Ronaldo

Parents

0 c.gregory c.gregory over 10 years ago

Alex-
I also get the same error message, "server unavailable at given url". Our sugar instance is 6.7.10, so this should be supported.

Any help would be appreciated.

Thanks

Chris

Reply

0 c.gregory c.gregory over 10 years ago

Alex-
I also get the same error message, "server unavailable at given url". Our sugar instance is 6.7.10, so this should be supported.

Any help would be appreciated.

Thanks

Chris

Children

0 Alex Nassi over 10 years ago in reply to c.gregory c.gregory

Hi Chris,

Just to be sure, can you confirm that you are using the correct app: SugarCRM Mobile (as opposed to Sugar Mobile)?

Also, when entering the URL, ensure that you are using "yourinstancename.sugarondemand.com", omitting "www.". This is explained in our User Guide.

I hope this helps!
-Alex
0 c.gregory c.gregory over 10 years ago in reply to c.gregory c.gregory

Thanks Alex. i'm in now. error was in having a space embedded in the URL string