Excel plug-in is not responding

i downloaded and installed the excel plug in, logged in, then clicked the query wizard and nothing happens. Am I doing something wrong?
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  • OK, browsing some more here, I found this trick (Admin, how can I link this to the original thread from Stephen Valentine ?)  :

    "Open Excel go to File > Options > Add-ins > Manage: COM Add-in

    Here you should see the Excalibur add-in and it should be active. deselect it and hit OK

    It will then be removed from your Home tab. Go back and do the same process and re-activate it. It should be back on your Home tab.

    After I did that I was able to login and it worked."

    That worked for my colleague too. Problem solved

    ;-)

    Hugo

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  • OK, browsing some more here, I found this trick (Admin, how can I link this to the original thread from Stephen Valentine ?)  :

    "Open Excel go to File > Options > Add-ins > Manage: COM Add-in

    Here you should see the Excalibur add-in and it should be active. deselect it and hit OK

    It will then be removed from your Home tab. Go back and do the same process and re-activate it. It should be back on your Home tab.

    After I did that I was able to login and it worked."

    That worked for my colleague too. Problem solved

    ;-)

    Hugo

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