Excel plug-in is not responding

i downloaded and installed the excel plug in, logged in, then clicked the query wizard and nothing happens. Am I doing something wrong?
  • I installed the plug-in on my PC and it works fine. I describe the installation and startup for my colleagues on the intranet.

    One of my colleagues did the same thing : all went well test settings : OK , log in : OK... but when in Excel and clicking on any of the plug-in menu entries, nothing seems to happen...

    Any ideas ?

    Thanks

    Hugo

  • OK, browsing some more here, I found this trick (Admin, how can I link this to the original thread from Stephen Valentine ?)  :

    "Open Excel go to File > Options > Add-ins > Manage: COM Add-in

    Here you should see the Excalibur add-in and it should be active. deselect it and hit OK

    It will then be removed from your Home tab. Go back and do the same process and re-activate it. It should be back on your Home tab.

    After I did that I was able to login and it worked."

    That worked for my colleague too. Problem solved

    ;-)

    Hugo