Unable to pass Database Configuration step in installer

I'm having trouble passing this step. I'm accessing the sugar through the file manager, via subdomains, I created the database, but I can't get through because it gives these errors. Any solution?

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0 Dennis Wangerin over 3 years ago

Hi Helder,

Assuming the DB is accessible and host and credentials are correct, can you confirm if the right database version is used?

https://support.sugarcrm.com/Resources/Supported_Platforms/

There are also vagrant stacks available here that do all the legwork for the environment setup:

https://support.sugarcrm.com/Resources/Environments/Development_Environments/Vagrant_Development_Environment/

Let me know if that was the case.

Thanks!
Dennis
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0 Dennis Wangerin over 3 years ago

Hi Helder,

Assuming the DB is accessible and host and credentials are correct, can you confirm if the right database version is used?

https://support.sugarcrm.com/Resources/Supported_Platforms/

There are also vagrant stacks available here that do all the legwork for the environment setup:

https://support.sugarcrm.com/Resources/Environments/Development_Environments/Vagrant_Development_Environment/

Let me know if that was the case.

Thanks!
Dennis
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Vote Up 0 Vote Down

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