Installing the On-demand version 9.3.0 on a Development Environment

Hi Chris, 

Thank you for replying

This is my server configuration

PHP 7.1.33 

Mysql : 5.7.29

Elastic search 5.6.0

I did the following

1. Double checked the permissnon

2. Nothing on Sugar logs, PHP error longs and Apache logs 

3. The only thing on console log is a 404 not found for a Image

Hi Chris,

Yes that permission is correct for the user and group, I double checked with our dev admin. I have a version of 9.0.3  working in this development space. 

One thing I forgot to mention is the .htaccess file, The backup from sugar didn't have a .htaccess file,. So I copied one from a working one and updated it . 

Here is the contents.

# BEGIN SUGARCRM RESTRICTIONS
# Fix mimetype for logo.svg (SP-1395)
AddType image/svg+xml .svg
AddType application/json .json
AddType application/javascript .js

<IfModule mod_rewrite.c>
Options +FollowSymLinks
RewriteEngine On
RewriteBase /investo
RewriteRule (?i)\.git - [F]
RewriteRule (?i)\.log$ - [F]
RewriteRule (?i)^bin/ - [F]
RewriteRule (?i)^cache/diagnostic/ - [F]
RewriteRule (?i)^composer\.(json|lock)$ - [F]
RewriteRule (?i)^cron\.php$ - [F]
RewriteRule (?i)^custom/blowfish/ - [F]
RewriteRule (?i)^dist/ - [F]
RewriteRule (?i)^emailmandelivery\.php$ - [F]
RewriteRule (?i)^files\.md5$ - [F]
RewriteRule (?i)^src/ - [F]
RewriteRule (?i)^upload/ - [F]
RewriteRule (?i)^vendor/(?!ytree.*\.(css|gif|js|png)$) - [F]
RewriteRule (?i)^(cache|clients|data|examples|include|jssource|log4php|metadata|ModuleInstall|modules|soap|xtemplate)/.*\.(php|tpl)$ - [F]

RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^rest/(.*)$ api/rest.php?__sugar_url=$1 [L,QSA]
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^cache/api/metadata/lang_(.._..)_(.*)_public(_ordered)?\.json$ rest/v10/lang/public/$1?platform=$2&ordered=$3 [N,QSA,DPI]

RewriteRule ^cache/api/metadata/lang_(.._..)_([^_]*)(_ordered)?\.json$ rest/v10/lang/$1?platform=$2&ordered=$3 [N,QSA,DPI]
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^cache/Expressions/functions_cache(_debug)?.js$ rest/v10/ExpressionEngine/functions?debug=$1 [N,QSA,DPI]
RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&module=app_strings&lang=$1 [L,QSA,DPI]
RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&module=$1&lang=$2 [L,QSA,DPI]
RewriteRule ^portal/(.*)$ portal2/$1 [L,QSA]
RewriteRule ^portal$ portal/? [R=301,L]
</IfModule>

<IfModule mod_mime.c>
AddType application/x-font-woff .woff
</IfModule>
<FilesMatch "\.(jpg|png|gif|js|css|ico|woff|svg)$">
<IfModule mod_headers.c>
Header set ETag ""
Header set Cache-Control "max-age=2592000"
Header set Expires "01 Jan 2112 00:00:00 GMT"
</IfModule>
</FilesMatch>
<IfModule mod_expires.c>
ExpiresByType text/css "access plus 1 month"
ExpiresByType text/javascript "access plus 1 month"
ExpiresByType application/x-javascript "access plus 1 month"
ExpiresByType image/gif "access plus 1 month"
ExpiresByType image/jpg "access plus 1 month"
ExpiresByType image/png "access plus 1 month"
ExpiresByType application/x-font-woff "access plus 1 month"
ExpiresByType image/svg "access plus 1 month"
</IfModule>
# END SUGARCRM RESTRICTIONS

Hi Chris,

Yes that permission is correct for the user and group, I double checked with our dev admin. I have a version of 9.0.3  working in this development space. 

One thing I forgot to mention is the .htaccess file, The backup from sugar didn't have a .htaccess file,. So I copied one from a working one and updated it . 

Here is the contents.

# BEGIN SUGARCRM RESTRICTIONS
# Fix mimetype for logo.svg (SP-1395)
AddType image/svg+xml .svg
AddType application/json .json
AddType application/javascript .js

<IfModule mod_rewrite.c>
Options +FollowSymLinks
RewriteEngine On
RewriteBase /investo
RewriteRule (?i)\.git - [F]
RewriteRule (?i)\.log$ - [F]
RewriteRule (?i)^bin/ - [F]
RewriteRule (?i)^cache/diagnostic/ - [F]
RewriteRule (?i)^composer\.(json|lock)$ - [F]
RewriteRule (?i)^cron\.php$ - [F]
RewriteRule (?i)^custom/blowfish/ - [F]
RewriteRule (?i)^dist/ - [F]
RewriteRule (?i)^emailmandelivery\.php$ - [F]
RewriteRule (?i)^files\.md5$ - [F]
RewriteRule (?i)^src/ - [F]
RewriteRule (?i)^upload/ - [F]
RewriteRule (?i)^vendor/(?!ytree.*\.(css|gif|js|png)$) - [F]
RewriteRule (?i)^(cache|clients|data|examples|include|jssource|log4php|metadata|ModuleInstall|modules|soap|xtemplate)/.*\.(php|tpl)$ - [F]

RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^rest/(.*)$ api/rest.php?__sugar_url=$1 [L,QSA]
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^cache/api/metadata/lang_(.._..)_(.*)_public(_ordered)?\.json$ rest/v10/lang/public/$1?platform=$2&ordered=$3 [N,QSA,DPI]

RewriteRule ^cache/api/metadata/lang_(.._..)_([^_]*)(_ordered)?\.json$ rest/v10/lang/$1?platform=$2&ordered=$3 [N,QSA,DPI]
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^cache/Expressions/functions_cache(_debug)?.js$ rest/v10/ExpressionEngine/functions?debug=$1 [N,QSA,DPI]
RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&module=app_strings&lang=$1 [L,QSA,DPI]
RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&module=$1&lang=$2 [L,QSA,DPI]
RewriteRule ^portal/(.*)$ portal2/$1 [L,QSA]
RewriteRule ^portal$ portal/? [R=301,L]
</IfModule>

<IfModule mod_mime.c>
AddType application/x-font-woff .woff
</IfModule>
<FilesMatch "\.(jpg|png|gif|js|css|ico|woff|svg)$">
<IfModule mod_headers.c>
Header set ETag ""
Header set Cache-Control "max-age=2592000"
Header set Expires "01 Jan 2112 00:00:00 GMT"
</IfModule>
</FilesMatch>
<IfModule mod_expires.c>
ExpiresByType text/css "access plus 1 month"
ExpiresByType text/javascript "access plus 1 month"
ExpiresByType application/x-javascript "access plus 1 month"
ExpiresByType image/gif "access plus 1 month"
ExpiresByType image/jpg "access plus 1 month"
ExpiresByType image/png "access plus 1 month"
ExpiresByType application/x-font-woff "access plus 1 month"
ExpiresByType image/svg "access plus 1 month"
</IfModule>
# END SUGARCRM RESTRICTIONS

Hi Anoop,

With regards to the .htaccess file you posted, the only potential issue that I can see is the RewriteBase value. If your development instance is not in the /investo directory or you are not accessing the instance via a URL pattern of https://{domain}/investo, then that value needs to be updated accordingly. If you access the instance via a URL of https://investo.{domain}, then RewriteBase should be set to /. If you access the instance a URL of https://{domain}/{folder}, then RewriteBase should be set to /{folder}.

Your .htaccess file is missing the following:

<IfModule mod_headers.c>
        Header always set X-Frame-Options "SAMEORIGIN"
</IfModule>

This is a security measure and should not prevent the page from loading. 

Once you've confirmed the RewriteBase value, I recommend deleting all the contents of the ./cache directory and then try reloading Sugar. You may need to do 2 refreshes of the page for the cache directory to fully build out. If that is unsuccessful, check to see whether you have any new diagnostics/behaviors from the aforementioned logs and tools.

HI Chris Raffle,

Finally I got it working in my development environment. But, this  ("#bwc/index.php?module=Users&action=index")  gets attached to my instance link and can only login to see the users module, If i open any other module it automatically redirects to User's module .. You can see that here :link to dev space 

Thank you for your help

Hi Chis,

Finally got it working!!.. and Thank you for your help

The last issue of redirecting URL was due to the exceeding number of licences. I deactivated some accounts and its working now.

Anyways, I really appreciate your help and thank you very much