How can I set the default address in the from field in the cases compose email drawer?

Hello Marciano,

Yes, you can achieve that. For each user, the user can set his own primary email address in his user profile. After the user has done that, when they will open the email compose drawer, the from the field will be prepopulated with their primary email address from which they want to send the email.

Kind Regards,

Rolustech Support
Email: support@rolustech.com
Website: www.rolustech.com

Hi,

The fix is simple, but not very convenient:

First of all, determine user for whom you want to apply a fix. I will assume that you can work with usernames.

Step 1) Find the user's user_id:

SELECT id FROM users where user_name = '<username of user>';

Step 2) Check the outbound email configurations of the user:

SELECT * FROM outbound_email WHERE user_id = '<the uuid result of query from step 1>';

You will see a bunch of results with their own uuid's in the id fields. Sugar seems to order the outbound emails alphanumerically on the 'id' field, so just change the uuid's to reorder outbound emails.

Hi Viktor, thank you for the reply. Do you know if there is any danger in updating the uuid of these records? 

This is works like a charm Viktor Ranga

This is works like a charm Viktor Ranga