Outlook Plug-in: Failed to autoarchive mail items

mhm, some ideas to check

• Attachements exceeded max upload file size?
• non unicode DB but emoticons in emails? (should be imported correctly but don't know on 9.1)
• roles allow to create emails but not attachements/documents (or whatever denies saving files)

Bests

Björn Canales Pfisterer

Technical Support Manager

provalida GmbH

--

https://www.provalida.de

support ( at ) provalida.de

mhm, some ideas to check

• Attachements exceeded max upload file size?
• non unicode DB but emoticons in emails? (should be imported correctly but don't know on 9.1)
• roles allow to create emails but not attachements/documents (or whatever denies saving files)

Bests

Björn Canales Pfisterer

Technical Support Manager

provalida GmbH

--

https://www.provalida.de

support ( at ) provalida.de

Thanks Bjorn,

1. The attachment size isn't a problem - There are a few Excel spreadsheets an Word documents and all are under 1MB.  Most emails don't have attachments

2. There aren't any emoticons used - we blocked that ability :-)

3. I checked the Role authority, and they can do "All" except Export and can only delete if they own the document.  I'll have a user turn off the option to upload attachment and see if that clears the error.  I checked some emails with attachments and they successfully save to Sugar.

This one is troublesome to me because it isn't consistent.  I'll keep digging.