Hi,
i'm looking for a way to automatically open a ticket with specific values every day in the morning.
i could use a ticket as example and create the new one depending on that values.
is there an easy way without logic hook.
maybe workflow or sheduler?
thanks!
Hi Lennart Gebauer,
with enterprise you can create a SugarBMP like this
that i.e. will be triggered at the time an Account becomes a customer
and create a loop with a 24h wait event
that creates a case.
The loop runs until the account type field changes to something like "lost customer".
Just a rough idea and the SugarBMP can be optimised for sure :-)
Bests
Björn Canales Pfisterer
Technical Support Manager
provalida GmbH
Hi Lennart Gebauer,
with enterprise you can create a SugarBMP like this
that i.e. will be triggered at the time an Account becomes a customer
and create a loop with a 24h wait event
that creates a case.
The loop runs until the account type field changes to something like "lost customer".
Just a rough idea and the SugarBMP can be optimised for sure :-)
Bests
Björn Canales Pfisterer
Technical Support Manager
provalida GmbH
