"Invalid file extension" error when installing previously-working module

Hello,

Hi Nick,

Would you please unzip that package and verify its contents (if the above file is available in the specified directory path).

Also, I am not sure about bounced email because I generally reply from the forum itself. Maybe, can check with support.

Regards.

Hello,

Thanks for the reply. I don't seem to have any information about how to access the file structure on our Sugar OpenCloud-hosted instance. Do you know where I could find details?

Many thanks

Nick

Hi Nick,

I meant to say can you please check the package you are trying to upload.

If you are trying to upload a zip file using Sugar module loader tool, then just unzip the package and check if that temp file is available under the specified directory. If so, please check the contents of the file if valid. If not, you can simply remove it (take backup) and zip back the directory and try to upload again.

Regards.

Thanks for clarifying! Sorry I'm not sure what I'm doing, I've been making all of my modifications through the Module Builder.

In the zip file, there is a "SugarModules/Language/Application" folder, but the temp file/folder mentioned definitely doesn't exist. I'm happy to share the exported/published module if that might help?

Many thanks for your continued responsiveness!

Nick

Thanks for clarifying! Sorry I'm not sure what I'm doing, I've been making all of my modifications through the Module Builder.

In the zip file, there is a "SugarModules/Language/Application" folder, but the temp file/folder mentioned definitely doesn't exist. I'm happy to share the exported/published module if that might help?

Many thanks for your continued responsiveness!

Nick

Hi Nick,

Sure you can share the package here if it is not confidential and okay to share publicly. I can have a look.

Also, please let us know your sugar version as well.

Hello,

We are on "SugarCRM Professional, Version 8.3.0 (Build 149) (Winter '19)"

Hopefully this link will work: https://www.dropbox.com/s/e0fccrm0numrvdi/TrackManagement22019_02_11_122608.zip?dl=0

Many thanks

Nick

Hi Nick,

Thanks for sharing the package. I installed it in my fresh sugar instance and it worked fine. Though the version I tested with is different with what you have. I have just re-zipped the package and sharing here with you. Please try this and let us know if this works.

Dropbox - TrackManagement22019_02_11_122608.zip 

Regards.

Thanks for doing that. I tried to upload and publish it and the log I get looks like:

Hi Nicholas Harrison,

You may need to check the sugar logs to find out the exact error.

• Navigate to Admin > System Settings.
• Scroll down to the Logger Settings section.
• Click "View Log".
• In order to see all of the current logging file, click "All"

Let us know what does logs capture.

Regards.