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Displaying international Product Catalogue

Björn Canales Pfisterer

Hi Community,

has someone ever faced the challenge to display an international Product Catalogue?

Imagine you have a world wide company selling the same items but using their local product names (i.e. used on printing the Quote in local language).

In SugarCRM Products are records and records requries a (one) name. This ends in setting up the same items with different names depending on the amount of languages you use in the world. OFC reports can be adjusted and based on a common item code but you loose the out of the box reporting/forecast/ functionalities at least in SugarCRM Enterprise when you configure it on line item / product base.

Not enough all SugarCRM User see all the product items you have in the product catalogue due to missing teams are available on Product Catalogue. Using Product Types or categories for displaying a country/subsidarie and linking the local product items to it may bring order to chaos a bit but does not realy solve the overall pain.

My question is: Have I completely missed a way to display this out of the box and someone can give me a hint?

I'm fully aware of that you can solve some or all parts of the described by using custom code but in this case it is not the way I want to go with it.

Looking forward for your input / discussion!

Best regards

Björn

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  • 0

    Hi Björn Canales Pfisterer 

    Definitely we faced this challenge a couple of times in the past.

    There we go:

    Introducing Teams in the Product Catalog module is a piece of cake, indeed we had done that for some customers in an upgrade safe and packageScan safe way.

    It is also easy to automatically inject in the GRID under Quotes a filter according to the Language's Team of authenticated user. That means, a given User will only be able to choose Products which share the same Teams the own User is related to.

    These strategies also can be accomplished in the GRID under Opportunity.

    Regards

    André Lopes
    Lampada Global
    Skype: andre.lampada
  • 0 in reply to André Lopes

    Hi Björn Canales Pfisterer,

    I have the same question and stumbled over this thread just now,  thank you for posting the question initially!

    We already have activated Teams in the Product Catalogue, but we don't use it to separate languages, but for the separation of our different kinds of Sales Teams - so each team member only sees products relevant for their kind of sales work.

    Luckily, a bilingual Product Catalogue is enough for us at the moment, so that each product in our catalogue has a German-English double-name looking like this: Name German | Name English. So, if the English speaking guys want to look up a product directly via typing, they have to remember looking it up with "%Name English", otherwise they won't get results. This is really annoying, but we can live with it for now and it ensures, that each product exists only once and we can report everything nicely.

    But, just like you, I was and still am hoping for a more elegant way of achieving multi-language in the product catalogue. ;-)

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  • 0 in reply to André Lopes

    Hi Björn Canales Pfisterer,

    I have the same question and stumbled over this thread just now,  thank you for posting the question initially!

    We already have activated Teams in the Product Catalogue, but we don't use it to separate languages, but for the separation of our different kinds of Sales Teams - so each team member only sees products relevant for their kind of sales work.

    Luckily, a bilingual Product Catalogue is enough for us at the moment, so that each product in our catalogue has a German-English double-name looking like this: Name German | Name English. So, if the English speaking guys want to look up a product directly via typing, they have to remember looking it up with "%Name English", otherwise they won't get results. This is really annoying, but we can live with it for now and it ensures, that each product exists only once and we can report everything nicely.

    But, just like you, I was and still am hoping for a more elegant way of achieving multi-language in the product catalogue. ;-)

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