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I want to create process author on case module

Bhavin Patel

Hello ,

I want to create process author for below conditions.

1. when i gets new case that time i want alert to assign user

2. when assign user getting changed that time alert to related assigned user.

3. when my case status goes closed so i want to send alert to related client.

4. if my cases are not closed between 48 hours so i want to send alert to related assign user.

Can anybody give ideas for how to achieve these things.

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  • 0

    Hi

    Am also intrested in Learning Process Author..

    I read the document in sugarcrm, while reading i thought its very easy but when i implement this in my application my brain was twistedddd... I followed all what there said in that document, but its not triggering.

    Can any one suggest a good reference for this topic.

    Francesca Shiekh Madam include this topic "Process Author" in your Sugarcrm Learning and give me some usefull reference links.

    Regards

    Sam Roy

Reply
  • 0

    Hi

    Am also intrested in Learning Process Author..

    I read the document in sugarcrm, while reading i thought its very easy but when i implement this in my application my brain was twistedddd... I followed all what there said in that document, but its not triggering.

    Can any one suggest a good reference for this topic.

    Francesca Shiekh Madam include this topic "Process Author" in your Sugarcrm Learning and give me some usefull reference links.

    Regards

    Sam Roy

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