Why would the Contact:Salutation field not be listed in Studio?

I was modifying the contact listview and realized 'Salutation' is not on the layout or in the available fields list.  What would cause this situation?

It is in the Studio Fields List.

SugarCRM Enterprise, 7.7.0, ondemand

Thanks

Ed

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  • Ed,

    I just logged into your SugarCRM On Demand instance and do see the salutation field in both the Contact record view (when editing the record) and the listview.  If you edit the Contact record, modify the Salutation field (should be to the left of the first name field), does the salutation display then?

    If you do not see the salutation field at all, please try clearing your browser cache and/or try with a different browser.

    Hope this helps,

    Lori

  • Lori, Thanks a bunch for taking a look and for your suggestions.  You were correct that Salutation is in the ListView (still getting the Sugar terminology straight).  However, even after clearing cache and 3 browsers (Edge 25.1, FF and Chrome) still not Salutation displayed to the left of First Name.  When I click on the + to the left, window opens for a file.

    I'm assuming the Studio/Contact/Layout/RecordView doesn't show Salutation, FirstName and LastName because they are treated special.

    Ed

    Capture.JPG

Reply
  • Lori, Thanks a bunch for taking a look and for your suggestions.  You were correct that Salutation is in the ListView (still getting the Sugar terminology straight).  However, even after clearing cache and 3 browsers (Edge 25.1, FF and Chrome) still not Salutation displayed to the left of First Name.  When I click on the + to the left, window opens for a file.

    I'm assuming the Studio/Contact/Layout/RecordView doesn't show Salutation, FirstName and LastName because they are treated special.

    Ed

    Capture.JPG

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