I am getting this error in log file: SECURITY: The session ID is invalid, how to resolve it?

hi Salab,

normally, this just a session that got a time out, so nothing to fix here.

Greets

Mark

Hi Mark,

Thanks for your reply.

I am getting this message in logs repeatedly from 3rd party application integrated with SugarCRM and now that application is unable to login to SugarCRM, whenever it makes a call to login function.

Here are the log details:

Wed Dec 16 07:50:56 2015 [12933][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 08:50:57 2015 [3288][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 09:50:57 2015 [12970][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:01:08 2015 [15637][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:04:48 2015 [12970][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:30:54 2015 [12946][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:30:57 2015 [15649][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:32:37 2015 [22938][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:40:15 2015 [22938][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:50:56 2015 [15649][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 11:12:31 2015 [12946][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 11:14:42 2015 [15649][-none-][FATAL] SECURITY: The session ID is invalid

Hi Mark,

Thanks for your reply.

I am getting this message in logs repeatedly from 3rd party application integrated with SugarCRM and now that application is unable to login to SugarCRM, whenever it makes a call to login function.

Here are the log details:

Wed Dec 16 07:50:56 2015 [12933][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 08:50:57 2015 [3288][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 09:50:57 2015 [12970][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:01:08 2015 [15637][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:04:48 2015 [12970][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:30:54 2015 [12946][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:30:57 2015 [15649][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:32:37 2015 [22938][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:40:15 2015 [22938][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 10:50:56 2015 [15649][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 11:12:31 2015 [12946][-none-][FATAL] SECURITY: The session ID is invalid

Wed Dec 16 11:14:42 2015 [15649][-none-][FATAL] SECURITY: The session ID is invalid

Could the IP address of the third party integration be changing?  I ask because by default, Sugar determines sessions based on the IP address.  If the IP address changes, then the session will end.  Try going to Admin > System Settings and uncheck the "Validate User IP Address" checkbox to see if that helps.

Kind Regards,

Lori