email campaign not running

Hello,

New to Sugar, we got the system setup no problem. Outbound email tests successful. We setup a simple email campaign with two recipients, It was setup and scheduled with wizard, shows as active but wont run, and scheduler shows as nothing has run for email campaigns. We did not receive any errors running wizard, but never received email to the targets?

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0 Justin Kuehlthau over 9 years ago

Did you setup cron to run your schedulers? http://support.sugarcrm.com/Knowledge_Base/Administration/Schedulers/Introduction_to_Cron_Jobs/index.html
Are any of your schedulers working?
0 Brett Goldstein over 9 years ago in reply to Justin Kuehlthau

Hi Justin,
Thanks for the reply and it sounds like you nailed it. I see other schedulers as active but not certain how to tell if they are running or have ran. I get the jist of the batch file so hopefully this will get the emails out the door as I did not do this...
Again, thanks for your help and I will report back shortly with results of activating cron per the article.

Reply

0 Brett Goldstein over 9 years ago in reply to Justin Kuehlthau

Hi Justin,
Thanks for the reply and it sounds like you nailed it. I see other schedulers as active but not certain how to tell if they are running or have ran. I get the jist of the batch file so hopefully this will get the emails out the door as I did not do this...
Again, thanks for your help and I will report back shortly with results of activating cron per the article.

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