For example, if one ticket had 14 incoming calls (activity type), but the normal amount of these per ticket is 1-2. How can I run a report to filter for tickets with 8 or more incoming calls?
For example, if one ticket had 14 incoming calls (activity type), but the normal amount of these per ticket is 1-2. How can I run a report to filter for tickets with 8 or more incoming calls?
Thank you, Jill! I'll try that!
Thank you, Jill! I'll try that!