Sales Stage for abandoned opportunities

Hi all,

My sales teams would like a new Sales Stage of "Abandoned" to be available for opportunities and revenue line items. This would allow them to capture an "opportunity" that may have been just a conversation that didn't eventuate into a real opportunity. They don't like marking these as Closed Lost because a proposal was never really discussed.

I realise there is some complexity here. The Abandoned stage would need to be linked to the Opportunity Status, although I would prefer that to also say something like Abandoned. This may have an impact on the forecasting functions.

Any suggestions would be welcome? How are your teams treating abandoned opportunities?

Regards,

Dave Hodgman

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Tony Romano over 2 years ago

Hi Dave,

I would suggest you always choose one of the top level 'Closed' status, and regarless if Closed Won or Closed lost, have a related selectable Won and Lost reason field, so one for the later would be the Abandoned value, as in effect that is a reason not a stage?
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Dave Hodgman over 2 years ago in reply to Tony Romano

Hi Tony,

Yes, that's pretty much what we have to do at this stage. It doesn't help with the graphs and reports that are based purely on the sales stage though. My business team don't like to see things in the Closed Lost bucket when no attempt was actually made to win the opportunity.

Regards,

Dave
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Dave Hodgman over 2 years ago in reply to Tony Romano

Hi Tony,

Yes, that's pretty much what we have to do at this stage. It doesn't help with the graphs and reports that are based purely on the sales stage though. My business team don't like to see things in the Closed Lost bucket when no attempt was actually made to win the opportunity.

Regards,

Dave
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Tony Romano over 2 years ago in reply to Dave Hodgman

Hi Dave,

You could easily adjust the reports to exclude the lost by 2nd level reason value?

Something else that you can consider is maybe more stringent Lead -to- Opportunity qualification, because maybe they can identify some of these ealier in the cycle?
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