When we launched our Voice of the Customer program, we highlighted that the program was more than a survey requesting feedback: it offers the ability to understand our customers better - globally and as individuals.
What matters to your business and…
We all know what a bad support experience feels like: the humorous, yet entirely too relatable, issues with IVR's that somehow ends with you banging your phone against your forehead. Or when you get transferred to three different people and are asked…
