It's well-known in the software world that customers can expect to run into the occasional system defect. It’s also not a surprise that customers drive the evolution of software by sharing ways that businesses can enhance their products even more to keep…

As we approach the end of 2020, it is an excellent time to both reflect on the past year and look forward to what is coming for 2021. Here at Sugar, one of our most exciting programs that launched in 2020 was our Voice of the Customer program. While we…