Thank you, Brenda Rossetto , for sharing this new Quick Tip! When you want to attach files to a case, adding a note to the case has just been "the way things work" in Sugar for a very long time. Starting in Sugar 11.2, you can now attach files directly…

Whether you're a seasoned CX veteran or just getting started on your journey, you may be learning a whole new vocabulary. What do all these terms and phrases mean? Sugar is here to help with a guide to all of the buzzwords and acronyms in CX tools. Take…