• Sugar 8 Pro to Enterprise Conversion Upgrade fails - Duplicate entry into SugarFavorites

    So I'm currently working on upgrading our SugarCRM instance. Before proceeding with the rest of the upgrades, I need to convert from Pro to Enterprise. When applying the upgrade, I see this error in UpgradeWizard.log Wed, 30 Aug 2023 19:12:27 +0000 [Upgrader…
  • SugarCRM Ent Version 8.0.0 to 9.X Upgrade

    Hi Everyone, We are using SugarCRM Enterprise version 8.0.0 and we have to upgrade this to 9.X but we found that there are no upgrade packages available from 8.0.0 to 9.X. Does anyone have idea about 8.0.0 to 9.X upgrade packages to proceed with the upgradation…
  • Record view not updating as expected

    Hi, I have a question. We have made some changes to the opportunities module for a customer of ours. On our local installation all seems to work as we would expect and fields are visible on the places we expect them to be. So I made a installable containing…
  • Sugarcrm on Windows using Xamp/Wamp

    Hi All, I am a Linux user for the past couple of years and have been doing SugarCRM dev in Ubuntu. Due to some requirements, I need to set up sugar 9 on window 10. I am using xamp and tried wamp. However, I am facing a weird error and still unable…
  • Add Quote like functionality to the Custom Module

    I need to create a module exactly same as quote module with all functionality of quote module My Custom Module name is "Order Form" Quote & "Order Form" will be related as 1 to Many i.e 1 "Quote" : Many "Order Form" Product and "Order Form" will…
  • Prevent Custom Module Record View & Create View open in App Drawer [Just Like Quote Module]

    By default any custom module when create view or record view is open, it opens in the drawer I want that the create view & record view should be open on the page and not in the drawer Just like quote module when we create a quote it opens on full…
  • How to reopen a case automatically when a new email is received(using Process Definitions)?

    Hi, I'm using Sugar 8.0.3 Enterprise, how can i re-open an existing closed case(Status: Closed) when a new email imported via email to case functionality has the matching Case Number[Case Macro] on the subject ? I note that Emails is not a module…
  • Auto Reply Email setup on Inbound Email settings does not work

    Hi , I've setup an auto reply template on the inbound mail account setup in Sugar, however when an email is received on the inbound mailbox(which is a Group Mail Box ) , the auto response email is not sent back to the sender from Sugar. I thought…
  • How to display Show More records in custom Subpanel

    Hi All, I have one custom subpanel in contacts module. All the record values for that subpanel are coming from other services using REST API's and also we are not saving those records in DB as well. I have overridden the filterRelated function in clients…
  • How to search Process Management by record name?

    Hi, thanks for taking the time to look at this query. When troubleshooting Process Definitions, the Process Management page is very useful under /#pmse_Inbox/layout/casesList However, with 80k processes, you cant rely on "next 20 records" to try and identify…
  • Custom Dependency on Decimal Field

    Hi, I have a `total_cost` that is a currency field. I need to create a custom dependency on other field based on this `total_cost` field. Consider there is a field `limit` that should be required/visible if the `total_cost` field is greater than 5000…
  • Writing PHPUnit tests just got easier!

    We can probably all agree that automated tests are great, but sometimes we put off writing them because the initial first step of getting everything working correctly can be really difficult. Good news, Sugar developers! Writing PHPUnit tests for your…
  • Visually mark your Dev, QA and Production servers

    We have 4 different sets of servers on one of my SugarCRM Enterprise installs. We also have 4 people who do development, QA or Admin work so it is vitally important that everyone is aware of what server they are on. We all move among the servers all day…
  • Code completion in your Sugar development environment

    Code Completion I have finally gotten around to improving my development environment and I chose to start with code completion. I use phpStorm but I think everything here would apply to any editor out there. When Sugar went to the BeanFactory to instantiate…
  • Join us for the Sugar Winter '19 Developer Webinar!

    Hello Sugar Developers! We want to make sure your customizations and integrations are ready for the Sugar Winter ‘19 release, so we’re hosting two webinars just for you! Webinar Topics We’ll discuss the big changes that are likely to impact you including…
  • Sugar Winter '19 JavaScript updates: jQuery and more

    We are fast approaching the Winter '19 release into the Sugar cloud that is planned for January 2019. Some of the changes coming in this release will be upgrades to the jQuery library and associated plug-ins that are commonly used by user interface customizations…
  • Integration Best Practices Break Out Session at SugarCon 2018

    Hello! I'm Justin Kuehlthau ( @justinkuehlthau ), Director of the Sugar Practice at Technology Advisors ( Technology Advisors, Inc. ). This was my 8th SugarCon and this year I was lucky enough to be selected as a Sugar Scholar! I learned a lot about the…
  • Implementing data privacy with Sugar 8

    Hi peeps! My name is Kristján Geir Mathiesen and I work for Origo, an Icelandic Sugar partner. I´ve enjoyed attending SugarCon for the last three years - this year was just as much fun as ever Me being from Europe and the year being 2018, GDPR has been…
  • Need to send emails from group email accounts?

    Hello Sugar Devs! My name is Patrick Sullivan and I am SugarCRM’s Escalation Manager. I live in Pennsylvania, USA and began my career at SugarCRM in 2015 as part of the Support team. As the Escalation Manager, my job is to drive resolution of critical…
  • Preparing for PHP 7.3 support

    As of this writing, all current Sugar versions (7.9 extended, 8.0, and Sugar cloud) supports and uses PHP 7.1. This PHP version was released in 2016 and entered security support on December 1st 2018. While we’ve made great strides in supporting newer…
  • The Sugar REST API adds support for OAuth 2.0 bearer tokens in Fall '18

    You’ve been asking for it. We’ve been listening. We're improving our support of OAuth 2.0 standards by adding support for RFC 6750 bearer tokens in the Sugar Fall ‘18 release. So what's changing? You’ll still authenticate to get the access token the same…
  • You'll never guess which libraries are changing in the upcoming Sugar release

    Or maybe you will. Click-bait headlines are the worst. Don't worry, I won't make you click through an ad-covered slideshow to find all of the library changes. Anyway, we have a few library updates coming in our upcoming Fall '18 release, and we wanted…
  • How to add a client idle timeout to Sugar 7.x

    Here is another guest post from Shijin Krishna from BHEA Technologies . When a user logs into Sugar 7, an OAuth access token (with a 1 hour timeout by default) and a refresh token (with a 2 week timeout by default) are returned. When the access token…
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