Auto Reply Email setup on Inbound Email settings does not work

Do you see any email related error at your sugarcrm.log?

When you configured the email settings did you check if they where correct? by sending yourself a test email? 

Hi,

Please check the below points.

1. Configuration and testing outbound Email settings in Administrator.

2. Please confirm whether Inbound mail stored in CRM under emails module or not (If email doesn't saved in CRM, please check the 'Check Inbound Mailbox' scheduler running status)

Hi Vijay,

In addition to all team members inputs if you have all settings set properly like Outbound Email settings, Scheduler running properly and no errors in sugar log and Apache/php-error log. Make sure that you have selected email template in Auto Reply Template field and No domain was set in the field "No Auto reply for this domain". Please check if you can find any errors at email server logs and also check is it happening for all users or only for specific users. if it is for specific users there might be some issue related to their email domain or blocking this domain at your firewall settings on the server .If everything is working fine, ask the user to check his spam/trash folders there may be chances sometimes emails directing to SPAM folder.

Hi All,

Thanks for your responses ! I want to say that i have the following checks  :

- The Inbound email is setup correctly, i'm able to send out emails and receive emails from Sugar.(Jeroen Somhorst

- The sugar crm log does not show any error related to email's.André Lopes

- The "Check Inbound Emails" scheduler is running fine Poojitha Katram

-  This is an Auto Reply on inbound email received, so i don't think it can be specific to users.  Also the inbound mail settings is not configured to block any specific domain and I have checked the SPAM /Junk folder and all other folders (to make sure its not hiding anywhere!) as part of my test Poojitha Katram

- System Email Settings are setup correctly and tested to be sending emails fine. Dhanalaskhmi Vusirika

Thanks,

Vijay

Any other ideas/suggestions, folks ?

My problem still persists, any other ideas/suggestions ?

Hi Vijay Nagarajan, which version of Sugar are you using? Also can you share a screenshot of your inbound email settings here? 

Sugar 8.0.3. I can't attach a screenshot/image as it's not straight forward for me, below are the details from inbound email settings: 

Hi Vijay,

It seems that you've already checked most of the common root causes. 

Can you clarify if there are any customizations in: 

custom/modules/InboundEmail/InboundEmail.php

If you do, can you test if disabling the file allows the email to be sent?