• I was asked to create a report of all our SugarCRM reports and the number of times they have been accessed. Is this data even available with the Tracker module?

    We user SugarCRM Sell hosted in the cloud. When I perform a custom query like this: select * from tracker t where action = 'detailView' and module_name = 'Reports' order by date_modified desc The data exported just seems to be the date_modified…
  • Error: SoapHelperWebServices->checkSessionAndModuleAccess - validate_authenticated failed -

    Hi All, Can anyone suggest why I am getting error in sugarcrm.log file as "SoapHelperWebServices->checkSessionAndModuleAccess - validate_authenticated failed -" I have enabled Email Achieving from Admin -> Email Achieving, I think when I replied…
  • Archived email link with opportunity only when team is global

    Hi All, If opportunity has Global Team in Teams then only Email record is linking with opportunity, If I created opportunity with any other team then opportunity is not linking with email archived record. Can anyone suggest what might be the solution…
  • Urgent : Issue with Archived Email Records not Linking with Opportunity for regular users

    Hi All, I have encountered issue regarding linking of Archived Email records with Opportunities. The problem we are facing is for regular users, the linking between Archived Email records and Opportunities is not functioning as expected. This issue…
  • How to add conditional statement in docx template

    Hi All, I have one use case if user click on "Doc Merge PDF" option available in Record view actions at right top of opportunity record view then PDF file should download with opportunity specific fields data into PDF. I have created Doc merge…
  • emails subpanel not showing in opportunity record view

    Hi All, I want to display email subpanel on opportunity record view/detail view , but its not showing for opportunity, but shows for Leads module. Subpanel not available in Studio -> opportunity -> subpanels. I have enabled Emails module for Navigation…
  • How to Combine Multiple Reports results with PDF and email/schedule email pdf with custom email body

    Hi All, Can anyone suggest, how to Combine Multiple Reports with PDF and email/schedule email pdf with custom email body? Kindest Regards, Shreya
  • How to increase column width for (PDF) report only

    Hi All, Can anyone suggest, how to increase column width for (PDF) report only for fields like textarea/description? Kindest Regards, Shreya
  • Report scheduled - only on tuesday to saturday instead of all day

    Hi All, Can anyone suggest how to change Report scheduled frequency - only on tuesday to saturday instead of all day? Kindest Regards, Shreya
  • Report PDF export headers not showing in all pages

    Hi All, In Report PDF export headers not showing in all pages in PDF, steps to reproduce: Open any report and save and run Export in PDF format Check if headers are showing in all pages. Can anyone suggest how to add headers in all pages? Also, how…
  • process definition not working

    Hi All, I have setup sugarcrm 13 on local and when I go to "localhost/projectname/#pmse_Project/c5c9867c-c90xxxxxxxxxx7282a2059f67/layout/designer" then it open page but don't load process definition, can anyone suggest what might be root cause for…
  • How to setup sugarcrm 13.0.0 projects on Docker for local developement

    Dear All, I have multiple projects with sugarcrm version as 13.0.0 and I want to setup all project in local with Docker. But there is no proper document on how to setup step by step, can you please guide me on how to setup locally. Anyone tried…