Archived email link with opportunity only when team is global

Hi All,

If opportunity has Global Team in Teams then only Email record is linking with opportunity, If I created opportunity with any other team then opportunity is not linking with email archived record.

Can anyone suggest what might be the solution for the same?

Kindest Regards,

Shreya

0 Andre Serrazina over 2 years ago

Hello shreya dalvi,

Can you clarify what is being created first in Sugar, is it the Email or the Opportunity?

Can you also provide detail on how is the email being Archived?

This will give us more understanding of the scenario.