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Apple iPad on Wifi

Sayfur Rahman

Hi Support,

I submitted app and received this message from Apple regarding app performance in iPad;

Android has been successfully published but apple seem to have found an issue.

Is this something you are aware of or have tested to see the issue on an iPad?

Thank You

Sayfur

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  • 0 Sugar Employee Badge

    Hi Sayfur

    Surely, this use case was tested by us and everything works fine in stock app
    Probably in your case there is some kind of error in your custom code which makes your app stuck on splash screen and this was reported by Apple

    Hope this helps, Eugene

  • 0 Sugar Employee Badge in reply to Eugene Bychkov

    Hm

    Did app become unresponsive after trying to login to Sugar server or prior to that?

  • 0 in reply to Eugene Bychkov

    Hi,

    Unresponsive prior login to Sugar server.

    Apple were very specific how and on what device issue occurs plus is iOS version;

    'reviewed on iPad running iOS 12.4 on Wi-Fi - Specifically, your app was stuck at the splash screen and it was unresponsive to tapping.'

     

    You said surely the case was tested, but was it tested on iPad running on iOS 12.4 while on WiFi?

    Regards

    Sayfur

Reply
  • 0 in reply to Eugene Bychkov

    Hi,

    Unresponsive prior login to Sugar server.

    Apple were very specific how and on what device issue occurs plus is iOS version;

    'reviewed on iPad running iOS 12.4 on Wi-Fi - Specifically, your app was stuck at the splash screen and it was unresponsive to tapping.'

     

    You said surely the case was tested, but was it tested on iPad running on iOS 12.4 while on WiFi?

    Regards

    Sayfur

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