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Apple iPad on Wifi

Sayfur Rahman

Hi Support,

I submitted app and received this message from Apple regarding app performance in iPad;

Android has been successfully published but apple seem to have found an issue.

Is this something you are aware of or have tested to see the issue on an iPad?

Thank You

Sayfur

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  • 0 in reply to Eugene Bychkov

    Hi,

    Unresponsive prior login to Sugar server.

    Apple were very specific how and on what device issue occurs plus is iOS version;

    'reviewed on iPad running iOS 12.4 on Wi-Fi - Specifically, your app was stuck at the splash screen and it was unresponsive to tapping.'

     

    You said surely the case was tested, but was it tested on iPad running on iOS 12.4 while on WiFi?

    Regards

    Sayfur

  • 0 in reply to Eugene Bychkov

    Hi,

    Please can I get some action on this to reach a resolution, its been a week since the last response and a month since I posted the issue.

    Thank You

    Sayfur

  • 0 Sugar Employee Badge in reply to Eugene Bychkov

    Sayfur Rahman
    SDK-based mobile app absolutely should work fine on Apple iPAD using WiFi

    This was tested and I didn't see any complains from other community members regarding this use case

    1. What customizations have you applied to your project before submitting the app?

    2. Try running your app locally using iPad or iPad simulator over WiFi and see if it works. Are there errors in console?

    Best regards, Eugene