• Empty Cases created by Email Arciving User (SNIP)

    Hello friends... Cloud - Enterprise - v11.1 (>11.2 at end of month) I recently enabled the Email Archiving in production after being impressed with it in sandbox. I am mainly using it to BCC the archiving email for certain Automated Process Definition…
  • Is there a way to report on implicitly-linked Contact Emails?

    There does not seem to be a way to create a report that shows Emails visible in the Email subpanel of a Contact. We currently send emails to Contacts that we archive by including the Email Archive email address (SNIP) in the BCC. We observe that the email…
  • Can a 'before' logic hook stop processing a bean

    Hi, I'm writing a logic hook to pre-process emails being imported via the SNIP email archiving feature. I'm using the before_email_import logic hook but I've also tested it for the more generic before_save logic hook in the emails module. Basically, I…